Complaints
We take all complaints seriously and action them immediately. If you make a complaint to us, we'll treat you with respect and in a professional manner.
How to complain
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Find out how to make a complaint about an accredited or approved social service provider
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Find out how to make a complaint about Te Kāhui Kāhu
Appealing an assessment
If you disagree with our findings in your assessment report, let us know within 10 working days of receiving it. Contact the assessor directly or email us at accreditation@tekahuikahu.govt.nz. We’ll consider your request before contacting you.
Core worker exemptions
If you have a complaint about core worker exemptions, contact coreworkerexemption@tekahuikahu.govt.nz.