Find out how to make a complaint about an accredited social service provider or Te Kāhui Kāhu
All complaints are taken seriously and dealt with immediately. We'll make sure you're treated with respect and in a professional manner.
If you want to make a complaint about an accredited social service provider, including OSCAR providers, follow the below steps.
You need to talk to the social services provider about your complaint.
All accredited providers have a complaints process to manage their own complaints. They will have information available on how to make a complaint and what their process is.
If you feel the social services provider has not adequately resolved the complaint and is in breach of the Social Services Accreditation Standards, let us know.
You can email us at email@example.com with:
If you want to remain anonymous, we'll still treat your complaint with the same level of importance. We won't be able to provide feedback for anonymous complaints.
We pride ourselves on being professional. If you're not happy with any part of our service, we want to know. Not only so we can put things right, but to improve our services for everyone.
We will acknowledge formal complaints as soon as possible and respond within 10 working days.
If there are any areas of your assessment report that you believe are not correct, let us know within 10 working days of receiving your report.
You can contact your assessor directly or email us at firstname.lastname@example.org
Please contact the manager of the person you want to make a complaint about. You can get the manager's details by either:
Or you can email your complaint directly to us at email@example.com
If you are not happy with the outcome of your complaint, you may choose to take this further by following the link below: