Useful links and resources to help your organisation meet the Resolution of complaints related to service provision standard
Resolution of complaints related to service provision standard:
The organisation uses an effective process to resolve complaints about service provision.
Please read the accreditation standards for your level carefully, including the guidance.
This guide sets out key information for agencies about developing and operating an effective complaints process.
The purpose of the Health and Disability Commissioner is to promote and protect the rights of consumers. This includes resolving complaints.